Privacy policy - SARAS
Effective Date: 1 August 2025
At Saras (“Company,” “we,” “our,” “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit www.sarascollections.in (the “Site”) or use any service, mobile application, or feature we operate (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
Category | Examples | Purpose |
Account Data | Name, e‑mail, mobile number, password | Create & secure your account |
Order Data | Billing & shipping address, products purchased, special instructions | Process, ship, and support your order |
Payment Data | Card details or UPI ID (tokenised & processed by Razorpay; we never store full card numbers) | Complete transactions; fraud prevention |
Customer Support Data | Messages, call recordings, attachments | Resolve queries; improve service |
1.2 Information We Collect Automatically
1.3 Information from Third Parties
2. Legal Bases for Processing
Purpose | Legal Basis under Indian law & GDPR‑style principles |
Fulfilling a purchase contract | Contractual necessity |
Marketing e‑mails, SMS, WhatsApp | Your explicit consent |
Fraud detection & record keeping | Legitimate interest / legal obligation |
Compliance with tax or law‑enforcement requests | Legal obligation |
3. How We Use Your Information
4. Sharing of Information
We never sell your data. We share it only with:
Recipient | Why | Safeguards |
Razorpay | Process payments | PCI‑DSS compliance; tokenisation |
Shiprocket | Deliver orders & handle COD | API access limited to shipping label data |
Cloud Hosting (Zoho) | Host our Site & DB | Encrypted at rest and in transit |
Marketing Platforms | Send opted‑in communications | Data Processing Addendums |
Government / Law Enforcement | When legally compelled | Only the specific data requested |
5. International Transfers
We currently store data and operate services only in India. No cross-border transfers of personal data take place at this time.
6. Cookies & Tracking Technologies
We use:
Type | Purpose | Your Choices |
Essential cookies | Keeping you logged in, cart persistence | Required; cannot be disabled |
Analytics cookies | Understand site usage (Zoho PageSense) | Opt‑out via cookie banner |
Marketing pixels | Show personalised ads (Meta, Google Ads) | Consent banner “Accept All” / “Manage Preferences” |
Manage cookies anytime in your browser settings or via our Cookie Preferences footer link.
7. WhatsApp & SMS Communication
8. Your Rights
Subject to local law, you can:
To exercise any right, e‑mail support@sarascollections.in or contact our Support Team.
9. Data Retention
Data Category | Retention Period |
Order & Tax Records | 8 years (per Indian tax rules) |
Marketing Preferences | Until you withdraw consent / 2 years of inactivity |
Payment Tokens | Stored by Razorpay per RBI guidelines |
Customer Support Tickets | 3 years after closure |
After expiry, data is securely deleted or anonymised.
10. Security Measures
11. Children’s Privacy
Our Services are not directed to children under 13. If we learn that we have collected personal data from a child, we will delete it promptly.
12. Third‑Party Links
The Site may contain links to external sites we do not operate. We are not responsible for their content or privacy practices.
13. Changes to This Policy
We may update this Policy periodically. If we make material changes, we will:
14. Contact Us
Role | Contact |
Legal Entity | Saras (Registered GST Firm) |
Support Team | support@sarascollections.in |
Registered Office | Basera Hotel Wali Gali, Lalbagh Darbhanga, Near Bachpan Play School, Darbhanga – 846004, Bihar, India |
If you have questions or wish to make a complaint, contact us via the methods above.
This Privacy Policy is governed by the applicable laws of India.
